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What is a Shipping/Receiving Clerk?

Shipping/Receiving Clerks play a crucial role in the smooth operation of any organization's logistics and supply chain. They are responsible for efficiently processing inbound and outbound shipments, ensuring that goods are received, inspected, and stored properly, and that outgoing orders are accurately prepared and dispatched. These unsung heroes are the backbone of the warehouse, keeping inventory accurate and customer satisfaction high.

What does a Shipping/Receiving Clerk do?

A Shipping/Receiving Clerk's main duties involve receiving, verifying, and organizing incoming shipments, as well as preparing and dispatching outgoing orders. They carefully inspect all goods, document any discrepancies, and maintain meticulous inventory records. These clerks also assist with other warehouse tasks like cycle counts and customer service, ensuring that the entire logistics process runs smoothly.

Shipping/Receiving Clerk Responsibilities Include

• Receiving, unloading, and processing incoming shipments
• Verifying items received against purchase orders and packing slips
• Inspecting the condition of incoming goods and documenting any issues
• Assigning storage locations and stocking items in the appropriate areas
• Picking, packing, and preparing outgoing shipments
• Maintaining accurate inventory records and providing reports as required
• Assisting with inventory management tasks such as cycle counts
• Providing excellent customer service to both internal and external stakeholders

Job Description

Shipping/Receiving Clerk 📦

About Company

[Placeholder paragraph about the company and its industry, values, and unique selling points.]

Job Brief

We are seeking a highly organized and detail-oriented Shipping/Receiving Clerk to join our team. In this role, you will be responsible for efficiently processing all inbound and outbound shipments, ensuring accurate inventory management, and providing top-notch customer service.

What You'll Do 🤝

• Receive, inspect, and process incoming goods
• Verify items against purchase orders and packing slips
• Document any discrepancies or damaged items
• Assign storage locations and stock items properly
• Pick, pack, and prepare outgoing shipments
• Maintain accurate inventory records and generate reports
• Assist with inventory management tasks like cycle counts
• Deliver excellent customer service to internal and external stakeholders

What We're Looking For 🔍

• High school diploma or equivalent
• 1-2 years of experience in a shipping/receiving or warehouse environment
• Strong attention to detail and ability to work accurately
• Basic computer skills for data entry and inventory management
• Good communication and customer service skills
• Ability to lift up to 50 lbs

Our Values

• Integrity
• Teamwork
• Innovation
• Customer Focus
• Continuous Improvement

Compensation and Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Professional development opportunities

Location

This position is [remote/hybrid/on-site] at our [location] office.

Equal Employment Opportunity

[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hiring Process 🤖

The hiring process for this Shipping/Receiving Clerk role includes several steps to ensure we find the best candidate.

Screening Interview

This initial interview will assess your basic qualifications, interest in the role, and fit with our company culture.

Competency Interview

In this interview, we'll dive deeper into your relevant skills and experience for the Shipping/Receiving Clerk position, using behavioral-based questions.

Work Sample: Inventory Management Exercise

You'll be given a mock scenario to demonstrate your ability to research, document, and resolve inventory discrepancies.

Chronological Interview

The hiring manager will conduct this interview, focusing on your work history and how your background aligns with the Shipping/Receiving Clerk role.

Ideal Candidate Profile (For Internal Use)

Role Overview

We are looking for a Shipping/Receiving Clerk who is highly organized, detail-oriented, and committed to providing excellent customer service. This person should have a strong understanding of inventory management best practices and be able to work efficiently in a fast-paced warehouse environment.

Essential Behavioral Competencies

1. Attention to Detail: Able to accurately process information and identify and resolve discrepancies.
2. Problem-Solving: Demonstrates the ability to research, document, and find solutions to inventory management issues.
3. Customer Service: Committed to providing a positive experience for both internal and external stakeholders.
4. Adaptability: Able to prioritize tasks and adapt to changing workflow and priorities.
5. Teamwork: Collaborates effectively with colleagues to ensure the smooth operation of the warehouse.

Goals For Role

1. Maintain 99% accuracy in receiving, stocking, and shipping processes.
2. Reduce inventory shrinkage by 5% within the first 6 months.
3. Improve customer satisfaction scores by 10% within the first year.
4. Streamline the cycle count process, reducing the time required by 20%.

Ideal Candidate Profile

• Demonstrated attention to detail and accuracy in previous shipping/receiving or warehouse roles
• Proficient in using inventory management software and basic computer applications
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Physical capability to lift up to 50 lbs and perform other warehouse duties
• [Location]-based or willing to work within [Company]'s primary time zone